Frequently Asked Questions
Everything you need to know about your Nestoly shopping experience.
What is the average shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination and customs processing.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label to send the item back in its original condition.
How can I ensure I'm ordering the right size?
Each product page includes a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
Nestoly accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey.
Are your materials sustainably sourced?
Nestoly is committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with certified fair-trade factories.